Terms & Conditions

Updated July 2024

Consultations & Proposals

All consultations will be made by appointment only; the initial consultation is complementary. Once your event date has been secured, we are available by phone or email to answer any questions or queries you may have. Where necessary, a second complementary consultation may be offered at our discretion in the final weeks before your event to confirm details and prepare your invoice.

Further additional consultations are available if required and are charged at £50 per hour.

Before your date has been secured, additional follow-up consultations will be charged as above. We cannot enter into extended negotiations regarding changes to your requirements (via email or otherwise) until your deposit has been received.

Prices & Payment

Prices listed in your proposal remain valid for two weeks - a non-refundable deposit/booking fee of £300 (or 10% of your overall budget, whichever is greater) is required within this time to reserve your date, and will be deducted from your final invoice amount.

Prices within the proposal should be taken as a guide and may increase slightly by the time of your event due to market fluctuations and inflation. Should the cost of elements for your final design rise significantly, we will notify you as soon as reasonably possible and these costs will be passed on.

A final invoice will be issued to you within four-to-eight weeks of your event, once your order has been confirmed, and full payment is due no less than four weeks before the event date. Additional items requested within this final four week period must be paid for immediately and will not be delivered unless payment has been received.

VAT is added to all invoices at a rate of 20%, our VAT Reg. number is GB 392 6240 87.

Exclusivity

We require exclusivity to all floral and botanical elements of your event unless otherwise agreed in advance and stated in writing. If you wish to include your own arrangements please notify us. We will not work or partner with any other supplier of floral décor for your event. This is a common requirement across our industry and is in place to protect our reputation and more importantly to ensure consistent quality of floral design throughout your event.

Amendments

Amendments can be made up to four weeks prior to your event. Additions can be made after this point but we cannot guarantee availability of stock for these short notice change; colour and style will be matched as closely as possible. 

You cannot remove any items from your order within the final four week period - where possible the budget allocation for items you no longer require will be reallocated to other areas of the overall design.

Unless specifically stated in writing, and excluding Elopement Packages, orders below £2,500 are considered a “Gathered-Style Package” and constitute a Florist’s Choice design. Any amendments to the agreed proposal which cause the final price of a full package to drop below this threshold may be changed to Gathered-Style at our discretion - you will be notified and offered alternative options if appropriate.

Wild Gorse Trading Ltd reserves the right to cancel any booking if requested amendments reduce the total cost below 70% of the accepted proposal estimate. In such circumstances the deposit/booking fee will be retained.

Flowers and plant materials are natural products and specific colours can vary, but we will always make every effort to source effectively. However, if flowers received from our suppliers are not of a quality suitable for your wedding, we reserve the right to make substitutions without notice. In this situation, the integrity of the proposed colour scheme will be maintained and flowers of equivalent value will be used. This includes specific flowers/plants and sundries that may not be available due to supply issues or poor weather conditions.

Materials & Equipment

Unless stated in writing, all sundry materials, props, vessels and equipment remain the property of Wild Gorse Trading Ltd and are considered on hire to you for the duration of the event. You are responsible for securing these items from theft and damage. From the time of delivery at the venue until they are returned or collected by Wild Gorse Trading Ltd, you will be fully responsible for all damaged or missing items. Cost of replacements will be charged at current retail price.

Wild Gorse Trading Ltd reserves the right, without penalty or cancellation, to alter the style and shape of vases, pots, sundry items and display articles should any required items become unavailable prior to the event date.

Structures

Archways, arbours, suspended installation pieces and other floral arrangements are temporary structures for decorative purposes. These structures are not designed to withstand, and will not provide protection from, extreme weather conditions such as strong winds, heavy/driving rain, or lightning and must be installed on a firm foundation, or to suitable secure fixing points, in a suitable, safe location. 

It is your responsibility to be aware of changing conditions during your event and to protect the safety of guests, and all other persons, accordingly. 

No structures or arrangements should be moved or relocated by you, your guests or venue staff without consideration of the necessary safety precautions mentioned above, Wild Gorse Trading Ltd can not be held responsible for any incidents, damages or injuries caused by structures or arrangements that have been moved, relocated, adjusted or augmented after we have left the venue. 

In the event of extreme weather or where no suitable foundation or fixing points have been provided for installation, Wild Gorse Trading Ltd reserve the right refuse to install the structure, or dismantle any structure that has been installed, at our discretion. We will endeavour to reach a mutually agreeable solution but if none can be found then no refund or compensation will be provided in these circumstances.

Delivery

Delivery costs will be added to your final invoice - these will be based upon mileage (calculated at 50p/mile) as well as driver time. Whilst we endeavour to make all deliveries within sufficient time before the event, we cannot be held responsible for any unexpected events that may occur which are beyond our control. We will endeavour to make alternative arrangements wherever possible should this happen and in these circumstances, refunds will be at our discretion.

Setup

Wild Gorse Trading Ltd will personally deliver and set up your flowers unless otherwise agreed. For larger events, trusted freelancers are brought in to ensure smooth and timely setup. Labour costs will be added to your final invoice based on requirements and are typically around 10% of the final total.

Items will be delivered and setup at a time agreed in advance. If for any reason we are not able to honour the agreed times, we will notify you as soon as possible.

Employee, client and guest safety are important to us and we reserve the right not to continue working if the site conditions, equipment, or weather would jeopardise the safety of anyone. In such circumstances we will contact you immediately and work with you and the venue to resolve the situation wherever possible.

If plans for a particular arrangement or installation are changed at short notice, we will try our best to work with you but cannot guarantee that an alternative solution will be feasible on the day and cannot offer any refunds for unfulfilled work in these circumstances. 

Removal

If you would like to keep flowers from your arrangements, in most instances they are yours to keep but you are responsible for the packing, loading, and removal of the flowers from the event venue. 

If you would like to keep flowers please let us know how many pieces you would like and who will be in charge of receiving them; this can be yourself, an event manager, a wedding planner or a member of bridal party/family.

We are not permitted to just leave flowers behind at venues. If there is no-one available when we clear an event and no prior arrangements have been made with us for the flowers to be kept, all flowers will be removed and disposed of.

All of our containers, props, vessels, equipment and sundry materials are to be collected by us or returned to the studio unless otherwise agreed in advance and stated in writing.

Cancellation

In the event of a cancellation, additional charges may apply. Cancellation within four-to-eight weeks of the event date will incur an admin charge of 25% of the final total. Full payment will be required for any cancellation made within four weeks of the event date. Charges are applied at our discretion, pending cancellation circumstances. 

Charges may be waived at our discretion if the event is changed to a different date and all other requirements remain the same (subject to availability) but the initial deposit/booking fee will be retained and no longer applicable to the new event date. 

Complaints

In the result of having issues with the quality, quantities, shape, size or standard of our work, you must notify us within two hours of delivery either via email or phone call. Wild Gorse Trading Ltd reserves the right to rectify any errors on the day without prejudice. Complaints will not be accepted after this timeframe. 

Because of the perishable nature of our work, you will be advised upon delivery how to store & care for the items and we ask that this advice is followed closely. Usually the instruction will be to keep the items in a cool place, away from drafts, heat or strong fumes, and always with a water source.

Marketing

Wild Gorse Trading Ltd reserves the right to use any ideas, pictures and/or videos of our work from your event for marketing, social media, or website development. We often contract professional photographers to document our work or come to an agreement with the event photographer to license their images and are requesting your right to do so. You agreement is inferred by acceptance of these terms and payment of your initial deposit/booking fees, unless explicitly agreed otherwise in writing at the time of your booking.

Limits of Liability

Wild Gorse Trading Ltd accepts no responsibility for any damage caused by flames or lit candles at an event. Although we provide candles and appropriate vessels, they are used in our absence and we cannot guarantee safe usage once we have left the venue. 

We accept no liability for damages, losses, delays, cancellations or non-performance caused by Force Majeure, acts of God, extreme weather, floods, acts of terrorism, riots, labour disputes, civil disorder, road closures, traffic accidents, sudden ill health, power failure, demands or acts of government entities or any other legitimate events beyond our control. 

You agree to indemnify, defend, reimburse and hold Wild Gorse Trading Ltd harmless from any and all third-party suits, claims, or liabilities  that may arise as a result of any negligence or wilful act by you or your guests during the event and in the performance of our services.

In cases of adverse weather we will remain in contact with you in the lead up to the event and endeavour to form a contingency plan. 

In an occasion of sudden ill health, bereavement or similar, if Wild Gorse Trading Ltd is unable to personally complete or deliver your event, this will be completed by a member of our experienced freelance team or outsourced accordingly.

General

We reserve the right to supplement and amend these Terms & Conditions from time to time. We will inform all clients of any changes or updates. By paying a deposit you are proceeding with the booking and entering into a contract agreeing to these Terms & Conditions. No alterations, modifications or reductions may be made to these Terms & Conditions without the written consent of Wild Gorse Trading Ltd.

Additionally, we reserve the right to suspend, restrict or terminate Wild Gorse Trading Ltd for any reason at any time. In such circumstances, arrangements will be made to outsource outstanding work or reimburse unfulfilled deposits where outsourcing is unfeasible or inappropriate.